“…I chose Hard Bean over any other franchises or concepts because of the ease and simplicity of their program. What I liked about it was there were no franchise fees – it’s mine, I own it, so it’s a wonderful program to be in.
“My decision to start up with Hard Bean has been extremely satisfying. Not only did they send me top-notch equipment, my package and all of it came together. The tables are amazing, the furniture is good quality. It’s easy enough that you can set it up. So it comes like a coffee shop in a box. If you’ve never had any experience in the coffee business before, you can do this.
“The training and initial support I received was stellar. Scott (Hard Bean President) and his wife came out and spent a week with me. They took me through every bit of how to make the coffee, so it took away that scariness… if you don’t have baristas to choose from, to go out and hire, you find the right people to hire that give great customer service, that love on your customers, you can teach them how to make a wonderful cup of coffee with a design in it.
“I would recommend owning Hard Bean to a lot of people that have never opened up a coffee business. I looked at several different competitors that were name-brand competitors, and they didn’t have the same kind of personal service they were going to give you. They were going to charge me an arm and a leg for the program. With Hard Bean, they really service their product and they really take care of you, and I have talked to several people in my area, because this one is the first one down in the South part of the area, I’ve had several people come by and say, ‘How did you find this program, what did you do, would you recommend this program?’ and over and over and over again, I would still recommend this program.”
–Diane Martin, Hard Bean, Lumberton, TX